Return / Exchange / Refund Policy

Uplift – Return, Exchange & Refund Policy

At Uplift, we aim to provide high-quality products and a smooth shopping experience. If you face any issue with your order, please review our return and exchange guidelines below.

1. Exchange Policy (Within 10 Days)

If the product you received is defective, faulty, or incorrect, you are eligible for an exchange within 10 days of delivery.
Please make sure the product is unused, in its original condition, and includes all tags or accessories.

2. Damage Claim (Within 2 Days)

If you receive a damaged product, you must inform us within 2 days of receiving your order.
Damage claims reported after 2 days will not be accepted.

To request a refund or exchange for a damaged item, please contact us immediately.

3. Refund Policy

Refunds are only applicable in the following cases:

  • The product arrives damaged and you report it within 2 days.

  • The product received is completely wrong and cannot be exchanged.

Refunds will be processed after verification of the issue.

4. How to Request Return / Exchange / Refund

All customers must contact us via email to initiate the process.

📧 Email: pkuplift@gmail.com
Please include the following details in your email:

  • Your Order Number

  • Your Name & Contact Number

  • Clear pictures or videos of the product issue

  • A short explanation of the problem

Our team will respond within 24–48 hours and guide you through the next steps.

5. Conditions Not Eligible for Return or Refund

  • Change of mind after order is delivered

  • Products damaged due to customer mishandling

  • Claims made after the allowed time period (10 days for exchange, 2 days for damage)

6. Shipping Costs

In case of an approved return or exchange:

  • If the mistake is from our side, Uplift will cover the shipping cost.

  • If the customer requested an exchange for personal reasons, return shipping charges may apply.

Advance Payment Requirement:
For deliveries to villages, tehsils, chaks, or any remote areas where courier service is limited, an advance payment of Rs. 200 is required. The order will be confirmed and dispatched only after the advance payment is received. If the customer fails to pay the advance amount, the order may be cancelled

If you have any questions, feel free to contact us anytime. Thank you for choosing Uplift!